Frequently Asked Questions
1. What furniture donations do you accept?
Currently, we are not accepting general furniture donations. Should specific needs arise for an individual or family served by NVFS, we will post a request online detailing the specific request.
2. I have items to donate; will someone from NVFS pick these up from me?
Large donations need to be taken directly from the donor to the client, as NVFS does not have the means to transport large objects. In certain circumstances, smaller donations can be picked up by an NVFS employee. Donors will need to coordinate pickup logistics with the Community Engagement Specialist at 571.748.2537.
3. How do I volunteer at a thrift shop?
Whether you're looking for an ongoing opportunity, group projects or a short-term commitment to meet school or court requirements, please contact the Volunteer Coordinator to complete paperwork and set next step. Those interested in Clock Tower should contact 571.748.2536; those interested in Save 'N' Serve should email firstname.lastname@example.org. For complete information on volunteering at a thrift shop, click here.
4. Can my child volunteer with me?
There is a minimum age requirement of 16 years old for volunteers. In some cases such as mentoring and early child development programs, volunteers must be 18 or 21. While there aren't regular onsite volunteer opportunities for youth under 16, there are occasional projects and special drives that may allow volunteers as young as 12 if accompanied by a parent. Since onsite opportunities are limited for younger children, NVFS encourages them to volunteer by coordinating mini-drives in their schools, churches, scout troops, etc. on behalf of NVFS, participate in special events and drives, and promote the organization to their peers.
5. How do I make a donation to a thrift shop?
Both the Centreville and Falls Church Clock Tower Thrift Shops accept donations seven days a week from 10 am to 5 pm. For more information on donating to the thrift shops, click here.
6. What can I donate to the thrift shop?
All items donated to the thrift shops are sold as is; therefore, all donations must be clean and in good condition. The thrift shops sell clothing, books, housewares, gift items, collectibles, records, CDs, artwork, sporting goods, luggage, linens, estate goods, small appliances, and more. Items such as mattresses, pillows, and stuffed animals will not be accepted; please call a thrift store with any specific questions about items. For more information on donating to the thrift shops, including contact information, click here.
7. Why does NVFS discourage donating stuffed animals to the thrift shops or for toy drives?
Many of the children served by NVFS suffer from asthma, and giving them stuffed animals that are prone to collecting dust might trigger their symptoms.
8. My company wants to help NVFS during the holidays. Do you have an adopt-a-family gift program?
While we don't operate an adopt-a-family program, each year we conduct a gift card and toy drive during the winter holidays. We serve a very multicultural clientele and must be sensitive to a variety of traditions. Gifting for Families empowers our clients to choose and purchase appropriate food and items for themselves. Companies are encouraged to participate in these important holiday initiatives. Call 571.748.2537 for more information.
9. I am in need of school supplies, and I see that you have a drive every year. How can I receive some of those supplies?
In order to be a recipient of supplies, one must be a client of NVFS and his/her case manager needs to recommend that the client receive resources.